Terms & Conditions

Effective Date: Jan 2026

Welcome to Hello Friend πŸ’›. By accessing this website, submitting your information, or using any services, messages, or communications provided by Hello Friend πŸ’›, you agree to the following Terms & Conditions.

If you do not agree with these terms, please do not use this website or services.

1. Purpose of Hello Friend πŸ’›

Hello Friend πŸ’› is a gentle, supportive space offering encouragement, reflection, and compassionate presence through words. The service is designed to provide kindness, connection, and emotional reassurance during moments when life feels heavy.

Hello Friend πŸ’› is not:

  • A medical service

  • A mental health provider

  • A therapy or counseling platform

  • A crisis line

  • A substitute for professional, medical, or emergency care

  • All communication is non-clinical and intended solely for general emotional encouragement.

2. No Therapy, Medical, or Professional Services

Hello Friend πŸ’› does not provide:

  • Medical advice

  • Mental health treatment

  • Therapy or counseling

  • Diagnosis of any condition

  • Crisis intervention or emergency response

  • Nothing shared through Hello Friend πŸ’› should be interpreted as professional, clinical, or medical guidance.

  • You understand and agree that Hello Friend πŸ’› does not replace licensed healthcare providers, therapists, counselors, or emergency services.

3. Personal Responsibility

By using Hello Friend πŸ’›, you acknowledge and agree that:

  • You are responsible for your own well-being, decisions, and actions

  • Any reliance on content or communication from Hello Friend πŸ’› is at your own discretion

  • The service offers presence and encouragement, not solutions or directives

  • Hello Friend πŸ’› exists to walk alongside, not to fix, diagnose, or instruct.

4. Crisis & Emergency Situations

Hello Friend πŸ’› is not equipped to support crisis situations.

If you are experiencing:

  • Thoughts of self-harm or harm to others

  • A mental health crisis

  • A medical emergency

  • Situations requiring immediate assistance

You agree to seek help from:

  • Local emergency services

  • A licensed healthcare provider

  • A mental health professional

  • A trusted emergency support resource

  • Hello Friend πŸ’› is not responsible for crisis response or emergency care.

5. Communication & Messaging Consent (Important)

By submitting your email address or phone number through this website or related forms, you consent to receive communications from Hello Friend πŸ’›, which may include:

  • Supportive messages

  • Check-ins or reflections

  • Service-related emails or text messages

  • Account or subscription communications

  • Message frequency may vary based on your selected level of support and interaction.

You may opt out at any time:

  • Email: by using the unsubscribe link or contacting us

  • SMS/Text: by replying STOP

  • Standard message and data rates may apply depending on your mobile carrier. Consent to receive messages is not a condition of purchase.

  • Hello Friend πŸ’› uses third-party platforms to manage messaging, email, and communication delivery.

6. Boundaries & Appropriate Use

Hello Friend πŸ’› reserves the right to limit, pause, or discontinue communication if:

  • The service is used outside its intended supportive purpose

  • Messages become unsafe, inappropriate, or boundary-crossing

  • The service is treated as a substitute for therapy, medical care, or crisis support

  • Hello Friend πŸ’› may also modify or discontinue services, messaging frequency, or offerings at any time.

7. Confidentiality & Limitations

While Hello Friend πŸ’› treats all communication with care and respect, this service does not create a confidential medical or therapeutic relationship.

Please do not share:

  • Medical records

  • Highly sensitive health information

  • Crisis or emergency details

  • For information on how data is handled, please review our Privacy Policy.

8. Payments, Subscriptions & Changes

If you choose a paid level of support:

  • Pricing is disclosed at the time of purchase

  • You may change or cancel your subscription at any time

  • Refunds, if applicable, follow the terms provided at checkout

  • Hello Friend πŸ’› reserves the right to adjust pricing, offerings, or service structure with reasonable notice.

9. Intellectual Property

All content on this website β€” including text, messages, branding, and design β€” is the property of Hello Friend πŸ’› and may not be copied, reproduced, distributed, or used without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Hello Friend πŸ’› and its operators are not liable for any direct, indirect, incidental, or consequential damages resulting from use of the website or services

  • This includes emotional, psychological, or personal outcomes related to the use of supportive content or communication

  • By using Hello Friend πŸ’›, you agree to release and hold harmless Hello Friend πŸ’› from claims arising from reliance on its services.

11. Changes to These Terms

Hello Friend πŸ’› may update these Terms & Conditions at any time. Updates will be posted on this page. Continued use of the website or services indicates acceptance of the revised terms.

12. Contact Information

If you have questions about these Terms & Conditions, please contact us at:

πŸ“§ [email protected]
🌐 www.hellofriendme.com

πŸ’› Thank you for choosing a space rooted in kindness, clarity, and care.

For additional information, please review our Privacy Policy.